What to do when the rendering process freezes or crashes?

In the unlikely event that the rendering process freezes or crashes, we recommend taking the following steps:

  1. Restart the rendering process:
    Try reinitiating the render by returning to the video editor and clicking the render button. This may help resolve any temporary issues that caused the freeze or crash.
  2. Check your internet connection:
    Ensure you have a stable internet connection while rendering the video. Unstable or slow connections can sometimes lead to interruptions in the rendering process. Try switching to a more reliable network or resetting your internet connection if necessary.
  3. Clear your browser cache:
    Clearing your browser cache can help resolve any temporary data conflicts affecting the rendering process. You can usually find this option in your web browser's settings or preferences section.
  4. Contact our support team:
    If the crashing issue persists, don't hesitate to contact our support team for assistance. We can provide further guidance and help resolve the issue promptly. You can typically contact our support team through the support portal on our website or via email.

Our goal is to ensure a smooth and hassle-free experience for our users. We are committed to addressing any technical issues that may arise during the rendering process. Rest assured that we will do our best to assist you and resolve the problem promptly.